How can we help?
Send us a message and we will reply by email. Many questions are answered below, so have a quick look first.
Contact us
Already have an account? Open Help & support in your dashboard for instant help from our assistant, and to read our replies.
If a child is in danger, please contact the emergency services straight away. Support is not an emergency line.
Quick answers
How do I add a child or change their subjects?
Sign in, open your dashboard and choose Add another child. To change the subjects a child takes, open that child and choose My subjects. The subjects offered depend on their grade.
How does the free trial and payment work?
You get 7 days free with no credit card. After that a plan costs R1,999 a month or R19,500 a year (launch prices). Launch prices end on 31 December 2026. From then the regular prices are R3,400 a month and R24,000 a year. Plans don't renew automatically, so nothing is charged unless you choose to pay. Our Terms of Service explain refunds.
The tutor gave a wrong or confusing answer. What should I do?
The tutor is an AI and it can make mistakes. For anything important, check with your child's teacher or textbook. If it was clearly wrong, send us a message with what your child asked and what the tutor said, and we will look into it.
My homework photo won't upload.
Photos should be JPG, PNG or WebP. Very large phone photos are shrunk automatically, but a photo that is still over 5 MB can't be read. A PDF can also be tried (up to 10 MB), though photos work best. If it still fails, try a clearer, well-lit photo and tell us exactly what message you see.
How do I delete my child's data or my account?
Send us a message with the topic Privacy or deleting my data, using the email address on your account. There is no self-service delete button yet.
Send us a message
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